Service cancellation rights does not apply for individual services that take place at a specific time or within a specific period, cf. the Right of Cancellation Act § 19. A booking with KOK follows the same principle as if you buy a cinema, concert or plane ticket.
However, you have the opportunity to buy cancellation insurance. With cancellation insurance, you can move or cancel your booking up to 12 hours before it starts. Shared sauna cannot be canceled or moved.
Changes and cancellation can be made with link and address in the confirmation email.
If you are wondering anything more about cancellation, you can read more in our terms and conditions.
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