KOK's saunas are located at Langkaia (Langkaia 1, 0150 Oslo) and Aker brygge (Aker Brygge, Stranden 32, 0250 Oslo).

We sell water at both locations, in case you forget. You can buy 0.5 liter bottles of KOK water at both locations. It's a good idea to make sure you drink plenty of water before coming to the sauna to avoid dehydration, and that you also have at least 1 liter available to drink while in the sauna. 

Food is not allowed in the sauna at KOK, but you are welcome to enjoy snacks etc. in the changing room or outdoors.

On Private sauna and The sauna cruise you can enjoy alcohol, but on Shared sauna it is not allowed. For the first two, we have a restriction of a maximum of 2 units per person. The alcohol restriction is first and foremost about safety. When you sweat as much as you do in a sauna, the alcohol will affect you more quickly. The combination of intoxicated people and the sea is a safety risk we take seriously, and our sauna masters and skippers therefore have the right to expel guests from the boat if they believe there is a risk to safety.

Strong spirits is not allowed, for the reasons mentioned.

It is also important to avoid red wine, Aperol and other strongly colored beverages as this stains the wood.

The water quality in general in the inner Oslofjord gets a thumbs up from the municipality, but they advise against swimming for a day after heavy rain. Heavy rain is defined as more than 1 mm per hour. 

Rainy weather is beyond our control, but it is natural that you want to cool down after a sauna. We have showers at Langkaia and a rinsing hose at Aker Brygge (working with a shower there too), for those who do not want to bathe when it has rained. If you still want to jump in, it is recommended to be careful with your head under water, and not swim with open wounds. 

In the winter, the ice can be too thick, and whatever the time of year, the wind can be too strong for us to carry out The sauna cruise. In that case, the booking will be completed at the quayside at the same time and the difference will be refunded.

In extreme cases we have to cancel all bookings also at the quayside.
We follow the weather forecast and try to notify you of changes to the booking well in advance, but ask for your understanding that the weather does what it wants and weather conditions can change quickly.

Our experience with doing sauna when pregnant is good. In any case, we recommend that you contact your doctor before any visit to the sauna, just to feel safe that sauna when pregnant is safe for you and your baby. 

Children have a great time at KOK and are extra welcome with us. Safety is important, so all children under the age of eighteen must be accompanied by an adult who must also be present throughout their stay. We have life jackets for bookings with KOKCRUISE, so we cannot guarantee that life jackets will be available for your booking if you have booked Private sauna or Shared sauna.

On The sauna cruise we have life jackets for all adults at both locations. We also have 3 life jackets for children at Aker Brygge, and 3 on Langkaia. If you or someone in your party needs a life jacket due to a lack of swimming skills or similar, this must be brought on your own.

Our sauna masters clean the saunas after each booking and if they find forgotten items, these are stored in the sauna for a period of time. If you have forgotten something, you can visit the sauna you have been in, and one of our sauna masters will help you.

We have hamam towels for sale (approx 350 NOK) 
But no swimwear (yet) so remember to bring that!

You can read more about the visit to KOK and what you should bring with you here.

We do not have a toilet. On the Aker Brygge there are toilets at nearby restaurants, while at the Langkaia is the nearest toilet at Deichmanske Library.

In winter, we don't have showers because the water can easily freeze. However, we find that many guests don't feel the need for a shower after visiting us and are comfortable with the feeling of salt water in their hair. The way a sauna visit works is that the more you sweat, the cleaner the liquid you sweat. That's also why it's so important to drink plenty of water along the way.

You can do that in the changing room. That´s a room in front of the sauna where everyone who is going to a sauna changes together, but the rooms are not very large. First and foremost, these are for changing clothes and resting en route, not for more extensive care and maintenance. A good trick to save both time and some changing space is to wear swimwear under your clothes before you get to the sauna.

The time you book (eg 18:00 to 20:00) is the time you have available on board the boat. This means that changing and showering must also take place during this period. As a rule, there are bookings both immediately before and after, and you have left the boat before the booking time is over. The sauna master and skipper will let you know when it's time to change.

You can store the things you take with you to the sauna in the changing room. The sauna has two rooms, a changing room and the sauna itself. You can always see your things from the sauna itself.

Our boats have limited storage space, and we therefore do not have the opportunity to store anything before or after the booking. During the booking you can store your belongings in the changing room.

On arrival you will be welcomed by either the sauna master or the skipper on the quay. They will show you to the sauna you are going to use, and you will get a short introduction to the sauna. You will recognize our employees by their logoed clothing, and that they are near the saunas at all times.

It's unfortunate that you don't get to use your entire booking due to a delay, but the booking is in the system, even if you are late. Please contact the pool attendant or skipper when you arrive at your location.

Yes, we have two locations in Oslo. We are located at Langkaia and one on Aker Brygge.
Read carefully which location applies to your booking, so you don't risk making a mistake and arriving late for your booking.

The sauna cruise can only be booked as a group, i.e. it is not possible to book an individual place. 

Max capacity per sauna boat is 10 people. If you are more than 10 people, we recommend booking two boats. Send an email with the desired time, date and location to kundeservice@koknorge.noand we'll arrange it so that you get two boats next to each other, or more if you need them.

We have drop-in saunas every day at all locations. The service some people call drop-in, where you buy individual seats in a sauna together with others, we call Shared sauna. It is possible to take a chance to get to Private sauna without booking, but we would strongly recommend that you booker in advance. Especially in the evenings and at weekends, it gets full quickly, so if you have a time in mind, we recommend securing it by booking in advance.

Unfortunately, we do not have the capacity to keep a waiting list at KOK. The solution is to take a look at the website once in a while to see if there are any available times.

All our times are in the calendar. If you can't find the time you want, there is nothing available, unfortunately. But if you find that a time far in the future is booked, there may be a bug in the calendar. Then we appreciate if you let us know.

Service cancellation rights does not apply for individual services that take place at a specific time or within a specific period, cf. the Right of Cancellation Act § 19. A booking with KOK follows the same principle as if you buy a cinema, concert or plane ticket. 

However, you have the opportunity to buy cancellation insurance. With cancellation insurance, you can move or cancel your booking up to 12 hours before it starts. Shared sauna cannot be canceled or moved.

Changes and cancellation can be made with link and address in the confirmation email. 

If you are wondering anything more about cancellation, you can read more in our terms and conditions.

There can be several reasons for this.

1. It´s full. In that case, try another time, date or location.
2. There are issues with verifying your bank details. If you experience problems at the finish line, you can try another card or wait a bit. The booking is not complete until you receive a confirmation email.
3. There can be a bug on the website. Try refreshing the page (maybe even change your browser) and try again. Sometimes the page bugs when changing languages, so try to keep the same language throughout the whole order process. Continue the process (4 steps) until you enter your card details. And when you press pay, you will receive a confirmation email. 

Hope to see you at KOK in the near future!